Netsimco’s customer support specialists interact with over 100 customers a day, resolving Tier 1, 2, and 3 incidents and service requests. Our technicians provide world-class support to globally distributed active duty, civil service, and contractor customers in multiple branches of service and federal departments. relying on the state-of-the-art IT Service Management (ITSM) solutions including Service Now, the Atlassian suite of products, and the collaboration tools provided through Microsoft Office 365.
Information Technology & Cyber Security
System Administration
- Bare metal machine installation and configuration
- Network hardware/software configuration and installation
- Firewall installation, configuration, and maintenance virtualization
- Software containerization
- Automated software distribution, installation and configuration, backups, monitoring, maintenance, troubleshooting, and customer service support
Some of these functions and services include Active Directory, Microsoft System Center, PKI, server virtualization infrastructure, SharePoint, file servers, printers, standardized desktop deployment, SQL servers, and Red Hat Linux.
System Administrators rely on advanced network monitoring tools such as Splunk and Orion Solarwinds to ensure health and availability; automated software distribution tools in the form of Microsoft System Center Configuration Manager (SCCM,) and Ansible; the full functionality afforded by VMWare virtualization; Veritas backup solutions; and Storage Area Network (SAN) solutions such as NetApp.
Our system administrators also provide strategic security solutions to enhance the confidentiality, integrity, and availability of the core server functions and services as required by security updates and system needs (e.g., patches, STIGs, system repairs, etc.).
Network
Administration
Netsimco connects domains through the design and delivery of leading integrated communications, navigation, and identification systems. Network Administration team members provide high-level support to the enterprise network environment. This includes the design, configuration, installation, maintenance, and monitoring of network hardware and infrastructure for multiple private networks, Wi-Fi network architectures, as well as VoIP telephony. Our team configures and maintains critical network security devices to comply with DOD and Navy requirements. We continuously monitor all active network equipment to ensure the secure, reliable, and stable operability of all client networks and operations.
Some of these functions and services include teleconferencing, network communication devices, and associated elements that support core network functions and services. Other functions the team supports are:
- Configure and manage VLANs, routing, and failover mechanisms.
- Configure and manage firewall rules based on ports, protocols, and services.
- Management of IPv4 and IPv6 network address schemes and allocations.
- Management network related DISA STIG activities.
- Maintain and update circuit information using Solar Winds to avoid inadvertent interruption of service.
- Prepare circuit diagrams and update service agreements where needed.
We also offer support in the planning and design of the network infrastructure to include the network cable plant. Netsimco technical drawers can develop installation drawings of proposed cable and equipment closet locations as well as a list of materials required to complete task.
Web / IT Development
web developers and editors design, build, and maintain websites using object-oriented design principles, Agile practices, and established software development standards. We are responsible for confirming the front-end aspects of our sites to the customer’s needs, whether that be the site appearance, functionality, coding, or content. Back-end analytics and technical aspects of our sites (site speed, traffic) are continuously monitored and collated for improvements or alterations. We routinely perform site audits and user testing to preserve the integrity and utility of the site content. Additionally, we observe industry updates and standards for advancements and site enhancements. Netsimco prides itself on its close interaction with customers and site owners; we believe customer partnerships are essential to any possible site developments.
Info Security Customer Support
Netsimco Information Security team members implement and maintain an IS program that protects systems, services and data against unauthorized use, disclosure, damage, and loss. We inspect, test, and review all network assets to ensure the products, services, and capabilities comply with DoD, Navy, and local command requirements. We identify security intrusions, initiate alerts, recovery actions, and participate in Computer Incident Response Team activities.
We provide comprehensive cybersecurity support, cyber operations support, and cybersecurity analysis and administrative support for cybersecurity operations, policy and information security initiatives. Conduct risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks and remedies, provide recommendations as an authoritative leader in the cybersecurity, systems, and networks operations arena. Assist with design, architect, and guidance of technical leadership and recommend solutions to the security problems. Assist with application of formal methodologies in security architecture, security system design and engineering to help with security technology integration and deployment of cyber tools including but not limited to vulnerability scanners, host-based security solutions, and other enterprise cybersecurity tools as needed.
We offer an innovative and progressive security solution as our cyber environment rapidly evolves and changes to enclose our entire network, various cloud applications, data and clients. We strive to exceed all DoD standards and compliance within Defense Information Systems Agency (DISA) guidance to ensure real time or most up to date secure environment for all our systems. With superior capabilities such as Intrusion Detection System (IDS) and Intrusion Protection System Administration, server administration, risk management, real-time vulnerability scanning, most up-to-date Host base security systems, and incident response team.
Cybersecurity Experts
- New York Police Department
- Federal Emergency Management Agency
- New York City Office of Emergency Management
- State of Rhode Island
- Greater New York Hospital Association
- Transportation Security Agency
Netsimco Information Security team members implement and maintain an IS program that protects systems, services, and data against unauthorized use, disclosure, damage, and loss. We inspect, test, and review all network assets to ensure the products, services, and capabilities comply with DOD, CND, Navy, and local command requirements. We identify security intrusions, initiate alerts, and recovery actions, and participate in Computer Incident Response Team activities.
Our Information System Security Engineers (ISSE,) Qualified Navy Validators, and System Administrators are well versed with the following programs/software/technology:
Palo Alto Network Devices/Services, Proofpoint Email Security, Corelight, Varonis Data Protection, Splunk, Orion SolarWinds, and Demisto Security Orchestration Automation and Response. Intrusion Detection System (IDS) administration, policy server administration, Assured Compliance Assessment Solution (ACAS) Scanners for Information Assurance Vulnerability Alert (IAVA) Management, Defense Information Systems Agency (DISA) Guidance, Host Based Security System (HBSS), eMASS for RMF, VRAM vulnerability scanning and reporting.
Vendors
Here are just a few of the products, services, and partners we work with:
